Refund Policy



Santa And Me's Customer Loyalty Program rewards customers by enabling them to receive discounts on their purchases. The discount applies to all items in our Online Catalog.

How Do I Join?
As soon as you purchase any product on our website, you are automatically registered into the Program. Our special software tracks the value of your order so the next time you make a purchase, you may be entitled to a discount.

What Do I Get for Joining?
Following is the discount scale we have:

Total for your combined orders is over  $100  -  5% discount.
Total for your combined orders is over  $250  - 10% discount.
Total for your combined orders is over $500 - 15% discount.

How do I get my discount?
Once you are eligible for the discount, the discount is automatically applied to your next orders. You can verify that by looking at the bottom of your invoice and read the line that says:

Customer Loyalty Discount:
You have spent $XXX.XX in the last year so qualify for a discount of XX%: $XX.XX

There's no paperwork to fill out, no special forms to sign up. Everything is done automatically on our website behind the scene.

How many times can I use this eligible discount?
There is no limit on how many times you use this discount, as soon as you reach the amount, every next order is elible for that much discount.For example: If you have placed 2 orders for the amount of $50/-, this will bring your loyalty to $100/- this means you are elible for 5% discount on every next order.

How can I tell if the discount percentage is accurate?
Simply login to your account and you will see the previous orders. If you wish, you can add up all your previous orders and use the following scale:

Total for your combined orders is over  $100  -  5% discount.
Total for your combined orders is over  $250  - 10% discount.
Total for your combined orders is over $500 - 15% discount.

Or you can look into Loyalty Discount table (after you sign in under My Account) that shows what you are eligible for (based on the past orders) and how much is remaining to get more.

What are your terms and conditions?
By participating in the Program, you agree to be bound by the terms and conditions as set out above. Santa And Me offers this Program at its sole discretion, and shop.santaandme.ca has the right to change or discontinue the Program, in whole or in part, at any time without notice.

Also, please visit our Frequently Asked Questions section for more information. If you still have any questions, please Contact Us.