Shipping Information

FREE STANDARD SHIPPING on all orders above $55/- within Canada.

SHIPPING METHOD
Santa And Me ships all the orders (within our planet) selected by our customer (or us when FREE SHIPPING is activated) from one of the followings:

- Purolator
- UPS
- FedEx
- DHL

Should we not be able to ship your order within three (3) business days, we will make every effort to advise you of our estimated shipping date. If at any time you are not satisfied with 'anything', you may cancel your order anytime.

If you want to communicate with us about your order, please contact us through one of the following methods:

By eMail:
info@santaandme.ca
By Fax:
877-764-3293
By Phone:
403-764-4590

Which ever method you use to communicate with us, please be sure to include your order number. Your order number appears at the top of the confirmation email we automatically send you (a few minutes after you order).

SHIPPING RATES
Shipping rates varies from city to city, country to country. Our "LIVE" automatic shipping calculator which is hooked up with DHL, Purolator, UPS, and FedEx will estimate the shipping cost for you once you are ready to place your order. We have no control over any shipping rates, these shipping rates are already discounted from our shipping provider. Please select your shipping method according to your needs.

TIME TO PROCESS
Time to process your order is the estimated number of business days from your order date to the shipping of your items. In most cases, we will ship your order(s) from our distribution centre within two (2) business days. Please take account of the following circumstances where this process may be delayed:

a) Merchandise does not ship on Saturdays, Sundays or public holidays.
b) We are out of stock of some item that you have ordered.

TIME IN TRANSIT
Time in transit is the estimated number of business days from our distribution centre to your receiving address. This time is shown on the shipping page for you. If you are getting a FREE SHIPPING then please note that the transit time from Calgary to the Major cities in:
BC - 1 day express vs 2 days ground
AB - 1 day express vs 1 day ground
SK - 1 day express vs 1 day ground
MB - 1 day express vs 2 days ground
ON - 1 day express vs 3 days ground
NL - 2 days express vs 7 days ground
NS - 2 days express vs 5 days ground
PE - 2 days express vs 5 days ground
NB - 2 days express vs 5 days ground
QC - 1 day express vs 4 days ground
**Please note that we have no control over shipping time**


Also, please visit our Frequently Asked Questions section for more information. If you still have any questions, please Contact Us.